login webmail Internal Server Error User is over quota

My customer said his webmail login page shows over quota error. When I checked his account, it was over quota. I have increased his cPanel user quota. However, the over quota issue still appears in the cPanel account and in webmail accounts.

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Internal Server Error

User ‘useraccount’ is over quota.
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What should I do?? For one cPanel user running /script/upcp is ridiculous still I have made it. However the  “User ‘useraccount’ is over quota” still appears in the cPanel and webmail.

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Solution:

1) First check if the user quota is available. I mean, check if the user has enough diskspace and still if the issue appears follow the steps below.

2) First run  /scripts/fixquotas or  /scripts/fixquotas –force
    Check if this fix this issue.

3) If not, then
# cd /var/cpanel/overquota/
# ll |grep username
-rw——-  1 root root    41 Mar 27 17:26 username
#
# mv username username_bak
#
#/etc/init.d/cpanel restart

This will fix the issue 100%. Ask the user to clear the browser cache and verify the same from your end.

4) If you still have this issue go for /scripts/upcp –force

Thats it…… 🙂

Please let us know your comments if it is useful to you.